FAQs

You can choose between various payment methods. All payments are encrypted and any saved payment details are not saved on our site, but with your preferred payment provider.

Debit or Credit Card
Visa, MasterCard or American Express. Payments with debit cards will be charged in real time.

Paypal
To pay via PayPal, select this payment method and click on 'Confirm payment'. You will then be redirected to the PayPal website to proceed with the payment.

Apple Pay or Google Pay
To pay via Apple Pay or Google Pay, select your preferred payment method and click on 'Confirm payment'. You will then be redirected to log in to the respective account to proceed with the payment.

Paypal Express
Save time on future purchases by linking your PayPal account to your MUNKEN account. This way, you will not have to re-enter your PayPal account details. To link the two accounts, select PayPal as the payment method and select ‘Remember PayPal details for future purchases’. You will then be redirected to the payment gateway to complete the linking procedure.

When you're ready to place your order, head over to your shopping cart. Check that your orders are correct, then click the ‘Checkout’ button, or select your preferred payment method (no payment will be made yet - this will simply enter your saved information, if any). On the Information page, you will find the discount code entry field on the right, where you can enter your code and apply it to your purchase.

Please note that only one promotional code may be used per purchase.

We are sorry you are having trouble checking out. Please note that some discount codes require users to create an account and be logged in upon checkout. If that doesn't work, you may not have met the minimum order value of that discount code.

If you're unsure about anything, don't hesitate to reach out to us.

We work hard to have your orders delivered to you within the shortest amount of time. Once payment is accepted and the order is confirmed, it is immediately in the process to be shipped. If you wish to cancel your order, please contact us as soon as possible with your name and order details at orders@munken.co.

Please note that we cannot make changes to or cancel your order if your order is marked as "fulfilled". You can see the status of your order on your account page upon login.

All product prices displayed are exclusive of taxes and duties, as well as GST/VAT. We ship on a DDU (Delivery Duty Unpaid), which means Taxes and Duties are calculated upon arrival to your country of destination and will vary depending on your order value and the items purchased. As the recipient, you are liable for all import duties, customs and local sales taxes imposed by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.